In a complex and multifaceted organisation like the Metropolitan Police Service (MPS), cross-functional business processes are critical to effectively coordinating and managing resources across various boroughs and units. These processes help the organisation maintain public safety, respond to incidents efficiently, and uphold the law. The three most crucial cross-functional business processes for the MPS are incident management, resource allocation, and intelligence sharing.
Incident management
Incident management is central to the operations of the Metropolitan Police, as it involves coordinating multiple teams and resources in response to emergencies, crimes, and other public safety incidents. This process requires collaboration between the command and control centre, dispatch units, on-ground officers, forensic teams, and investigative departments.
The goal is to manage the flow of information from the initial call or personal radio alert to the deployment of officers and, ultimately, the resolution of the incident. Effective incident management ensures quick response times, appropriate resource use, and the safety of officers and the public. Additionally, this process integrates communication with external agencies, such as ambulance services or fire brigades, when necessary.
Resource allocation
Resource allocation is another essential cross-functional process that spans various MPS teams. It involves strategically deploying police officers, vehicles, equipment, and specialised units based on real-time needs and operational priorities.
This process is critical for optimising the MPS’s ability to maintain regular patrols while being prepared for emergencies and high-risk operations.
It requires input from several departments, including Human Resources (for staffing), logistics, and command and control centres, ensuring that resources are deployed where they are most needed.
The effectiveness of this process directly impacts the overall efficiency of the police force and its ability to manage multiple incidents simultaneously.
Intelligence sharing
Intelligence sharing is fundamental for both day-to-day operations and long-term investigations. This process involves gathering, analysing, and distributing intelligence data across multiple units, such as local police stations, counter-terrorism units, and detective branches.
It enables informed decision-making, particularly in preventing crimes, identifying suspects, and disrupting criminal networks. This process also involves external collaboration with other law enforcement agencies and international bodies, ensuring that intelligence is used effectively to address local and global threats.
Coordinating intelligence across different units is crucial for maintaining public safety and addressing evolving criminal tactics.
We recommend embedding these cross-functional processes at the core of the operating model of the Metropolitan Police.